Join to apply for the Senior Operations Manager role at Mitie Cleaning & Hygiene Services
Job Objectives and Responsibilities
The primary focus of this role is to provide support to our site management teams across Branch 52, ensuring quality site visitations, supporting on-site managers and developing their capabilities.
* Prioritise sites on a risk basis and spend time across the region accordingly.
* Partner with the Operations management Site management team to continually improve the service offering to all our customers.
* Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
* Where appropriate for role, undertake Office Management responsibilities such as facilities management and health and safety procedures.
* Ensure all requests are responded to in a timely manner.
* Ensure systems and software processing and input comply with GDPR.
* Any other reasonable duties as required by your Line Manager.
* Ensure standards of dress, safety (PPE) and presentation are maintained in line with client expectations and report back any requirements to Operations Manager.
* Provide management support outside of core hours for business‑critical situations.
* Provision of daily activity reports as required to your Line Manager.
* Work with Operations Managers and Site Managers to ensure regular updates are communicated to all staff.
* Assist Operations Managers and Site Managers with investigations or HR cases.
* Be prepared to undertake any reasonable duty as required to meet client expectations.
* Duty management requirement.
* Attend monthly KPI meetings for sites within your remit.
* Seek to develop the teams.
* Support on‑site recruitment, uniform and ID card management, and site equipment documentation.
* Ensure Site Managers have processes to update and maintain staff ID cards and uniform; oversee onsite equipment including laptops, phones, printers and light switches.
* Understand Merlin system usage.
* Support Site Managers with updating AI's RA’s training records, both online and paper copies, and managing eLearning with reporting of non‑conformance.
* Conduct site visits and welfare checks outside normal hours; record on WP+ investigations.
* Assist with investigations, grievances, disciplinaries, etc.
Person Specification
* Min 5 years’ experience in an operational role.
* Involvement in a regulated operational regime.
* Good and positive commercial skills, high level numeracy and literacy skills.
* Excellent report‑writing and analytical skills with attention to detail.
* Management through influence.
* Resilient and tenacious.
* “Can do” approach.
* Works well under pressure.
Health and Safety Responsibilities
* Follow group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment that may result in service failure or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line Manager and/or via the divisional incident reporting system.
Benefits
* Virtual GP access for you and household members; expert advice by video or phone without leaving home.
* Financial wellbeing assistance through the Salary Finance scheme, including access to earned pay before payday.
* Flexible lifestyle benefits platform, Choices: up to five extra days’ holiday per year, critical illness insurance, dental treatment, technology products.
* High‑street discounts for thousands of retailers, gyms and more via MiDeals platform.
* Cycle‑to‑work scheme and life cover up to four times your salary.
* Enhanced pension contributions, save‑as‑you‑earn scheme, and Mitie Matching Share Plan.
* Mitie Stars recognition programme: cash prizes each month and a top prize of £10,000 at year end.
* Training and development opportunities across a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
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