Salary: £21,000 + benefits including company pension scheme, flexi-time, health care scheme
My client has a fantastic opportunity for a dynamic, enthusiastic and self motivated Receptionist, who is passionate about delivering exceptional service, to join their team in Leeds.
Initially this is to cover maternity leave for 11 months but has the potential to develop into a permanent role.
Responsible for creating a WOW! experience for all visitors and callers to their office, maintaining the highest levels of professionalism at all times, your main responsibilities will include:
* Meeting and greeting all of the firm’s clients and visitors in a professional, welcoming way, creating a fantastic first impression.
* Become a ‘Communication Champion’ for my client, supporting and encouraging their people to consistently deliver a WOW! service through our communication
* Ensuring their front of house area (including meeting rooms, client lounge area and Reception) is tidy and welcoming at all times
* Managing and co-ordinating meeting room bookings, setting up rooms in advance of meetings/seminars taking place (catering/refreshments, furniture, skype/conference calls/audio visual equipment as required)
* Answering the telephone within agreed timescales responding to enquiries from callers in a warm, welcoming and friendly manner
* Transferring calls accurately and efficiently to colleagues within the firm
* Managing incoming deliveries and outgoing post
Skills + Experience
* Excellent interpersonal skills
* Confident and enthusiastic with the ability to build rapport easily with a variety of contacts
* A smart and professional appearance
* Ability to develop excellent working relationships within the office
* Uses initiative/positive response to change
* Professional and welcoming telephone manner
* Organised approach to work with excellent attention to detail
* Ability to work alone on reception cover as well as part of a wider support team
* Confidence and empathy to deal with complaints
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