As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family's first contact with the service, and an on-going bridge between them and the Multi-professional team of clinicians and managers involved in their care.
To be responsible for the daily management, coordination and smooth running of the Engagement Team group, including workload, staff development & wellbeing including coordination of peer review & supervision.
Co-ordinate support, referring and liaising effectively with all professions, agencies and other parties involved with families.
Promote and help implement timely attendance to appointments
Manage and lead virtual, telephone and face to face appointments with families.
Travel to various clinic locations across the South West
Provide emotional support to patients and families, including at times of crisis.
To provide information about further support appropriate to the patient's needs
Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit (including, Clinical Document System, Careflow EPR, Evolve and service data collection)
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Qualifications & Training
Formal training or experience in communication skills, preferably at level 2 or above
Formal training or use of evidence based patient support (eg, MI, SFBT, CBT)
Has an in-depth knowledge of children's health needs and services, including awareness of 'The Cass Review'
Knowledge of safeguarding principles and processes
Evidence of report writing, including collation and presentation of data
Experience of involvement in service users advocacy and complaints resolution
Knowledge of at least one evidenced based model of patient support (eg.implementing NHS and local policy; Able to support patients to arrive at their own solutions to problems - e.g.travel
Ability to travel between sites
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Engagement Support Worker JD (PDF, 392.Policy Statement - Ex Offenders (PDF, 424.DBS Charges - Information (PDF, 132.