Purpose
To provide the best level of service to Russell's Food and Drink customers in accordance with the Company's standards and procedures
To assist the Manager in all aspects of the business including sales, security and stock control
Responsibilities/Key Tasks
* To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products & services
* To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
* To ensure that stock is controlled and merchandised to Company standards at all times
* To ensure that the premises are safe and secure at all times
* To comply with the Company regulations with regard to cash handling and administration
* To comply with Government legislation with regard to age related sales
* To adhere to Company policies and procedures
* To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
* Any other duties relevant and related to the post
Educational qualifications
Desirable
* Maths and English GCSE or equivalent grade C or above
Skills and Experience
Essential
* Applicants must be 18 years old and over.
* Communication skills - a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
* Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service
* Personal drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
* Good standard of dress and appearance - clean and well groomed
* A good team player with the ability to work in a team environment
Desirable
* Previous retail or customer service experience
* Previous experience of cash handling
* Previous experience of stock handling and control
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