Join Our Team as a 1st Line IT Support Technician - Prestwick | Aviation Industry
Are you passionate about technology and ready to launch your IT career in a dynamic and fast-paced environment? We're looking for a 1st Line IT Support Technician to join our growing team at a leading aviation business based in Prestwick .
?? About Us
We're at the heart of aviation innovation, supporting critical operations that keep aircraft flying safely and efficiently. Our team thrives on precision, collaboration, and a commitment to excellence.
??? The Role
As a 1st Line IT Support Technician, you'll be the first point of contact for all IT-related queries across the business. You'll provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
?? Key Responsibilities
Provide first-line technical support via phone, email, and in person
Log and manage support tickets using our ITSM system
Troubleshoot and resolve hardware, software, and network issues
Set up and configure desktops, laptops, and mobile devices
Escalate complex issues to 2nd/3rd line support when necessary
Assist with onboarding and offboarding of staff
Maintain accurate documentation of IT processes and assets
? What We're Looking For
Strong communication and problem-solving skills
A customer-focused mindset with a can-do attitude
Basic knowledge of Windows OS, Microsoft 365, and networking fundamentals
Previous experience in a helpdesk or IT support role (desirable)
A keen interest in aviation or working in a regulated industry is a plus
?? What We Offer
Competitive salary and benefits package
Opportunities for training and career development
A supportive and collaborative team environment
The chance to work in a unique and exciting industry
?? Location: Prestwick, Scotland
?? Hours: Full-time, Monday to Friday
?? Start Date: ASAP
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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