Mako Field Service Technician – Stryker
Location: North UK & Scotland
Position Summary: We are seeking an outgoing and dedicated individual to join our team as a Mako Field Service Technician. In this role, you will provide on-site technical support, perform installations, repairs, maintenance, and testing of Mako robotic systems. You will manage tasks effectively to ensure all work is completed on schedule.
To succeed in this role, you should possess strong analytical and time management skills. A first-class Mako Field Service Technician demonstrates leadership, excellent service orientation, and the ability to work independently with minimal supervision to deliver high-quality outcomes.
What you will do
* Provide on-site technical support and customer service.
* Install, repair, maintain, and test Mako robotic systems.
* Troubleshoot and resolve operational issues in the field.
* Identify technical problems and perform root cause analysis.
* Understand customer needs and provide appropriate recommendations.
* Collaborate with colleagues to ensure consistent, high-quality support.
* Manage work progress and ensure adherence to schedules.
* Document service activities and complete detailed service reports.
* Build and maintain strong relationships with customers.
* Use technical expertise and problem-solving skills to manage multiple projects, make sound decisions independently, and deliver effective solutions in a fast-paced environment.
* Engage confidently with customers and colleagues, building strong relationships through clear communication and a collaborative approach.
What you will need
* Bachelor’s degree in an Engineering discipline, or equivalent combination of education and experience.
* Familiarity with robotics or complex capital equipment preferred.
* Proficiency in Windows operating systems and Microsoft Office applications.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
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