Business analyst - hospitality

Property Management Systems Business Analyst (Hospitality Technology)

Remote (with occasional travel to their hotels, globally)

£500–£550/day

12-month contract (Inside IR35)

We are seeking 1–2 experienced Business Analysts to support the global rollout of a new Property Management System (PMS) within a large international hospitality organisation. This is a business-focused role (not pure technical delivery), requiring strong experience in hospitality systems, localisation, and global implementation programmes.

The ideal candidate will have hands-on experience with localisation at scale, ideally within global enterprise environments, and understand how to translate regional regulatory requirements into robust system configuration

Key Responsibilities

• Develop deep expertise in global PMS localisation requirements, including taxation, invoicing, fiscal integration, and country-specific regulatory compliance
• Work closely with regional stakeholders across multiple geographies to gather, analyse, and document business requirements for PMS capabilities
• Translate complex local and global business needs into clear functional and technical specifications for Product, Engineering, and QA teams
• Collaborate with internal teams and external technology partners to ensure successful delivery of PMS localisation and configuration requirements
• Produce and maintain high-quality country-specific configuration and handover documentation, ensuring alignment with global design standards and local legal requirements
• Support testing and validation of localisation rules across multiple markets during implementation and rollout phases
• Occasional travel required for stakeholder workshops, design sessions, and go-live support

What we’re looking

• Proven experience as a Business Analyst or PMS Consultant in the hospitality or travel technology sector.
• Strong background in PMS implementations with significant localisation and multi-country/global rollout experience
• Deep understanding of hospitality operations, including reservations, billing, taxation, invoicing, and fiscal requirements
• Experience working in global, multi-region environments, managing differing regulatory and business needs
• Excellent stakeholder management skills across local, regional, and global teams
• Strong documentation skills with high attention to detail and a structured delivery approach
• Comfortable working remotely in a distributed team, with occasional international travel

This is an opportunity to be part of a major global transformation programme, driving the localisation and deployment of a core hospitality platform across multiple regions.