Job Title: Sales & Commercial Director
Location: Newbury (Hybrid - with travel to clients and offices). Salary: Competitive. Job Type: Full Time, Permanent.
We are an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees.
About The Role
We're seeking a Sales & Commercial Director to lead our revenue growth as we target £10M+. You'll shape business strategy, drive innovation, and strengthen client relationships in a fast‑growing organization.
Key Responsibilities
* Revenue Growth & Strategy
o Drive revenue growth and strategy
o Build a reliable sales pipeline
o Develop strategic partnerships
* Account Management & Client Growth
o Lead Account Management
o Deliver regular QBRs
o Promote upsell/cross‑sell opportunities
o Oversee technical training for new products
o Maintain strong relationships with key clients
o Establish client feedback systems
* New Business Development
o Direct new business development and market planning
o Manage new client acquisition efforts
o Implement repeatable sales processes
o Align sales and marketing for better results
o Find new routes to market
* Commercial Governance & Profitability
o Manage pricing, commercial models, and margins
o Ensure accurate proposals and service alignment
o Protect against unprofitable engagements
o Standardize contracts and commercial terms
* Pre‑Sales & Solution Alignment
o Collaborate with Solutions Architect / Pre‑Sales teams
o Maintain structured deal review and approval
* Leadership & Team Development
o Lead and mentor Account Managers, Rev Ops, and Sales Admin
o Build an accountable, high‑performing commercial team
o Introduce new working methods to support change
o Strategically improve procedures, standards, and policies
o Monitor CRM usage
o Foster a culture reflecting company values: Secure, Own, Improve, Enable
* Vendor and Partner Management
o Manage vendor relationships and strategies
o Promote partner programs
o Handle vendor escalations
o Present innovative products and brands to clients
o Support sales offers with Account Managers
o Join client and vendor meetings with Account Managers and Commercial Manager
* Cross‑Functional Collaboration
o Ensure smooth transition from sales to delivery
o Provide ongoing feedback between clients, sales, and operations
* Key Performance Indicators (KPIs)
o Revenue growth (new and existing clients)
o Gross margin and deal profitability
o Pipeline value and conversion rates
o Client retention and account growth
o Proposal accuracy and delivery success rate
Essential
* Proven experience in a senior sales or commercial leadership role within an MSP or IT services business
* Strong understanding of Managed IT Services, Microsoft 365 and cloud solutions, Cybersecurity services
* Demonstrated ability to build and lead high‑performing sales team, deliver revenue growth in a service‑based environment
* Manage complex, multi‑stakeholder sales cycles
* Strong commercial acumen with a focus on margin and profitability
Desirable
* Experience working with hospitality or high‑end service sectors
* Familiarity with ITSM / PSA tools (e.g. Autotask) and sales processes
* Experience in scaling a business from £5M-£10M+
Personal Attributes
* Commercially astute and results‑driven
* Strategic thinker with strong execution capability
* Confident, credible, and client‑facing at senior level
* Highly organised with attention to detail
* Collaborative leader who can bridge sales and operations effectively
Why Join Us
* Be part of a growing, ambitious MSP with a strong reputation in the hospitality sector
* Play a key role in shaping the next phase of growth
* Work within a leadership team committed to delivering premium, “5‑star” IT services
* Opportunity to build and scale a high‑performing commercial function
Diversity And Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
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