Billing Queries Analyst
Location: Office-based – Canterbury
Hours: Monday to Friday, 09:00 to 17:30 (37.5 hours per week)
Salary: £25,000
Are you the one people turn to when something looks off on a bill?
Have you worked in admin or support, maybe even in telecoms, and genuinely enjoy helping people get answers?
Do you have experience of using ticketing software?
If so, this could be a great move for you.
We are working with a growing business that is expanding its billing team. They are looking for someone detail-focused and confident with customer service to help manage and resolve billing queries. You will start with the simpler cases and, with guidance from a supportive team leader, quickly build up to more complex issues as you grow in confidence.
You will be joining a close-knit team where collaboration is encouraged and progression is genuinely on offer.
What you will be doing
* Managing a high volume of billing-related tickets each month, with full training to get you up to speed
* Work closely with internal teams to make sure customer queries are sorted quickly and accurately
* Identify and fix recurring issues so the team can work more efficiently
* Speak to customers on the phone and deliver a professional and friendly service
* Support the monthly billing cycle through data entry, including cease billing tasks, reviewing call detail records (CDRs), and resolving any flagged items
What we are looking for
* Experience in admin or support roles, ideally with some exposure to telecoms
* Confident dealing with customers and enjoy getting to the root of a problem
* Comfortable using Microsoft Office, especially Excel, Word, and Outlook
* Organised, eager to learn and happy working as part of a team
* Bonus points if you have worked with ticketing systems like ConnectWise or ServiceNow