Antrim, Northern Ireland, United Kingdom
At Everway (formerly n2y / Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.
We are a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we are creating a world where differences are recognized and valued – a world where everyone can thrive.
Our core values are be curious, have courage, and commit fully. Join us and unlock the full potential of every mind.
About the role
As a Renewals Specialist at Everway, you will help drive customer retention across a high‑volume portfolio of smaller education accounts. Focused primarily on transactional renewals, you will use automation tools and online payment systems to ensure timely and seamless customer experiences.
You will thrive on organization, time management, and working behind the scenes to keep operations running smoothly. You will play a critical role in ensuring every customer has a positive, consistent renewal experience—ensuring renewals are completed accurately, on or ahead of schedule.
Responsibilities
* Quote generation & follow‑up: create, send, and follow up on renewal quotes for assigned accounts using Salesforce, ensuring renewals are closed on or ahead of schedule.
* Email communication: manage inbound and outbound customer communication using Gainsight workflows, personal and shared inboxes.
* Customer support (non‑sales): guide customers through renewals, answering renewal‑related questions via phone, email, or video call and routing others to the correct internal team when needed.
* Data accuracy: maintain Salesforce hygiene—updating records, renewal stages, close dates, and customer activities in real time.
* Operational SLA ownership: meet or exceed quote generation and on‑time renewal timelines.
* Exception routing: identify and elevate scenarios that require Sales, Success or Management intervention.
* Process compliance: follow documented SOPs for quoting, pricing, discounting, approvals, and customer responses.
* Demonstrate success by managing high‑volume renewals with excellent time management, organization, and attention to detail.
Essential Criteria
* 1+ year experience handling customer renewals, billing, or revenue operations.
* Strong written and verbal communication skills across email, phone, and video.
* 1+ year experience working with revenue data (quotes, pricing, ARR, discounts) with high accuracy.
* Proficiency with CRM and productivity systems (Salesforce, Excel/Sheets, Gmail, Gong).
* Demonstrated ability to manage high‑volume tasks with precision and consistency.
* Problem‑solver with sound judgment on when to elevate issues.
* Self‑motivated, organized, and effective working independently within a remote team.
* Strong sense of ownership and accountability toward revenue goals.
Desirable Criteria
* 1+ year experience with EdTech or SaaS sales and/or renewals.
* Prior experience with Salesforce and/or Gong.
* Prior experience supporting North American customers or customers in different time zones.
Application deadline
Please submit your application on our website by Friday 28th November 2025.
Benefits
Competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. Flexible time‑off plans, career‑growth through development programs, and a collaborative, innovative culture where your ideas matter.
Declarations
We are committed to providing a Drug‑Free Workplace for all employees.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
You can view our Recruitment and Selection Policy here.
#J-18808-Ljbffr