Ticketing & Sales Manager
We are looking for a Ticketing & Sales Manager who will lead on ticketing for the New Theatre Oxford at a venue level. They will manage the ticketing systems specifically for exemplary inventory management for the tickets we have available and for ensure that our audiences receive the best service they can.
The focus of the role is to drive ticket, membership, package and ancillary product sales across all our events while ensuring exceptional customer service. The successful candidate will motivate, train and support the team to sell and cross-sell effectively, embracing change and supporting their team to do the same. They will lead a data driven and strategic approach to maximising ticket sales and be responsible for meeting sales targets within agreed budgets. They must have excellent technological skills and a proactive approach to using technology to optimise both sales and customer experience. Exceptional organisational skills are a must to effectively manage venue ticketing across our busy programme.
You’ll report to the Theatre Director and be responsible for the Deputy Ticketing & Sales Manager and a team of Casual Customer Service Hosts. In this role you must lead by example, demonstrating a pleasant and collaborative approach in your day-to-day work. This includes liaising and communicating effectively with members of the audience and with key internal stakeholders - Marketing, Revenue Management, The Hospitality Team, Ticketing Operations, Memberships - for example, as well as with external Ticketing Agents, Promoters and Producers, in order to support the shared goal of maximising sales and minimising costs.
This role is based at the New Theatre Oxford, working 40 hours per week and will include a mix of day, evening, and weekend working, and occasional bank holidays. Please note, your role may require you to work with children and vulnerable people.
Key responsibilities
Optimising Sales & Revenue
People
Information & Communications
Policy / Law
Your skills, qualities, and experience.
Key skills and behaviours required for this role are the ability to:
About Us - Our values
ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
Our culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
This role closes 12/07/2026,11:59