Customer Experience Executive - Data Quality
Milton Keynes, UK
As a member of Rightmove’s Data Quality Team you’ll play an important part in ensuring what’s displayed on Rightmove is accurate, fair and never misleading. Your focus will be the first point of contact for partners and consumers, content moderation, triaging inbound queries, and referring cases for assessment by the Data Quality Advisors when appropriate.
What you’ll be doing
* Monitor, moderate and upload advert content to ensure alignment with applicable legislation and Rightmove’s Technical and Text Content Guidelines.
* Triage incoming queries, identifying and escalating high-priority cases to the Data Quality Advisors for prompt resolution.
* Oversee the overall management of the team inbox, meeting agreed SLAs and personal performance targets, with a strong emphasis on accuracy and error minimisation.
* Request additional evidence from complainants when initial details are insufficient, ensuring cases are fully substantiated before being escalated to the Data Quality Advisors for investigation.
* Liaise with consumers to obtain identification for the removal of property adverts from Rightmove, where appropriate.
* Build and maintain effective working relationships with the Account Management Team, providing regular updates on moderation issues affecting their partners.
* Act as the first point of contact for sensitive or complex queries, resolving concerns swiftly, professionally, and with empathy.
* Support continuous improvement within the Data Quality Team by identifying and proposing enhancements to processes, contributing to a forward-thinking and agile quality framework.
* Drive adoption of self‑service tools and initiatives by actively encouraging partner engagement and providing relevant guidance.
Who you are
* Take responsibility for their own workload, and for that of the team. Able to work under your own initiative and be self‑motivating, determined to ensure the Data Quality inbox is always within team targets.
* Great communicator, willing to speak up when you have seen an area for improvement or to raise a priority case to the Data Quality Team Leader or Manager.
* Proactive and shares honestly and early; if inbound enquiries are increasing, bring it to the attention of the Data Quality Team Leader and arrange support to stay within team targets.
* Demonstrate understanding and empathy towards the people you speak to; data quality involves handling queries sensitively while working towards a prompt resolution.
* Excellent prioritization skills, able to appreciate urgency and act accordingly.
* Strong relationship building skills, able to form relationships with partners and Rightmovers.
* Good understanding of GDPR and ensures all forms of communication are compliant.
What we offer
* Cash plan for dental, optical and physio treatments.
* Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
* 27 days holiday plus two paid volunteering days a year and holiday buy schemes.
* Contributory stakeholder pension.
* Life assurance at 4x your basic salary to a spouse, family member or other nominated person.
* Competitive compensation package.
* Paid leave for maternity, paternity, adoption & fertility.
* Travel Loans, Bike to Work scheme, Rental Deposit Loan.
* Charitable contributions through Payroll Giving and donation matching.
* Access deals and discounts on travel, electronics, fashion, gym memberships, cinema and more.
* Hybrid working model with a minimum of 2 days in the office; arrangements for field or home‑based roles will be detailed during recruitment.
Equal Opportunity Employer
Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy / maternity or sexual orientation. We are committed to creating an inclusive and welcoming workplace for all employees.
#J-18808-Ljbffr