Powered by Water, Driven by Purpose At Bristol Water, we've been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Customer Care Advisor, Part Time 32 hrs, 12 month FTC Bristol Water Customer Hub When something goes wrong for a customer, you make it right. At Bristol Water, delivering great service isn't optional - it's essential. We're looking for a Customer Care Advisor who can take ownership of customer issues, keep people informed, and drive problems through to resolution. If you're calm under pressure, organised and genuinely care about doing right by customers, you'll fit straight in. What you'll be doing • Owning customer queries and complaints end-to-end, no passing the buck. • Keeping customers updated so they always know what's happening and what comes next. • Tracking jobs and chasing internal teams to ensure SLA targets are met. • Managing complaints in line with C-MeX, CCW and regulatory standards. • Spotting patterns in complaints and helping drive service improvements. • Handling escalations, preventing repeat contacts and reducing customer frustration. • Working across operational teams to get answers and resolve issues quickly. • Supporting wider Customer Hub activity when needed. What we're looking for • Experience handling customer queries or complaints in a fast-paced environment. • Someone who takes real ownership - you don't wait, you chase and resolve. • Clear, confident communication - especially when things are complex or sensitive. • Strong organisation - able to juggle multiple cases without dropping the ball. • Resilience and professionalism when dealing with challenging situations. • A genuine focus on doing the right thing for the customer. What's in it for you • A role where your work has visible impact on customer experience every day. • A supportive, collaborative team that values accountability and improvement. • Opportunities to build experience in a regulated, operational environment. • Competitive salary and benefits as part of the Pennon Group. Closing Date: 3rd April 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.