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Client:
TUI
Location:
York, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ba06bb286f5a
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
ABOUT THE JOB
* Use your personality to inspire and respect your customers and colleagues while sharing a great amount of fun
* Technology is evolving every day, and so is TUI. You will be provided with the best tools to gain knowledge, skills, and behaviors to confidently understand our customers, adapt your style, answer questions, bring holidays to life, and improve customer loyalty
* If things don’t go to plan, your support network will help investigate and resolve any questions or complaints
* You’ll embrace change and rise to the challenges of a customer-focused role
* Your drive to achieve will lead you to exceed your sales and service objectives, known in Retail as ‘Smashing your Targets’
* You’ll be assigned a Learning Coach to guide you towards achieving a Level 3 Travel Consultant qualification, with 20% of your working week dedicated to online learning, assessments, and portfolio updates
ABOUT YOU
* An understanding of what ‘excellent customer service’ looks like and confidence to deliver it
* Strong commitment and drive to achieve goals
* A team player who engages and collaborates with customers and colleagues
* An organized individual who takes pride in their work and its delivery
* A passion for working within tourism and actively growing and developing
* A self-motivated individual willing to act on feedback and take ownership of their development
* Determined and committed to learning and working in-store to achieve a Level 3 Travel Consultant qualification
* Grades 9–4 GCSE English and Math or equivalent are preferred
* Flexibility to work variable shift patterns, including evenings and weekends, with shifts shared 4 weeks in advance
OUR OFFER
* Fantastic holiday benefits including discounts, special offers, and additional ‘TUI time off’
* Competitive salary with a commission scheme rewarding exceeding targets
* Health and Wellbeing support in five key areas – Financial, Health, Social, Community, and Career
* An inclusive environment with a Culture of Care
* Disability Confident Company
* Investment in your development, starting with an interactive web-based workbook and store induction
We love to see your uniqueness shine through and inspire the future of travel. To learn more about Diversity & Inclusion at TUI, please visit our website. For further information about this opportunity, please email us. To apply, answer the questions fully. Part of the application process involves completing an online assessment, which can be done after submitting your application or via email shortly after.
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