IT Support Engineer
Location: Newcastle
Salary: £28,000 - £32,000 per annum (DOE)
We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.
This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.
Experience
* Providing in-person and remote technical support, ensuring a positive user experience.
* Diagnosing and resolving hardware, software, and escalated technical issues.
* Installing, configuring, and maintaining desktop and networking equipment.
* Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere
* Documenting incidents and resolutions clearly and accurately.
* Excellent customer service and communication skills.
* Strong troubleshooting and root cause analysis abilities.
* Hands-on experience with Windows environments and end-user support.
* Qualification in an IT-related discipline (degree level preferred).
* Full, clean UK driver's licence.
Desirable
1. ITIL qualification or f...