Description
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
* Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
* Increase orders by suggesting related items, explaining features, and checks customer's buying history.
* With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
* Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
* Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
* Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
* Report industry trends, competitive pricing and customer feedback to management.
* Coordinate and manage all activities involved in the import and export of goods
* Liaise with suppliers, shipping companies, customs agents, and customers to facilitate smooth operations
* Monitor shipment schedules and timelines to ensure timely delivery of goods
* Negotiate shipping and handling fees with freight forwarders and shipping companies
Qualifications:
* High School Degree or Equivalent required; Bachelor's degree preferred.
* Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
* Familiar with Microsoft Office, and ability to perform basic computer skills
* Ability to perform multiple tasks simultaneously
* Ability to work in a team environment
* Ability to communicate clearly, both verbally and in written form
* Attention to detail
* Ability to prospect and market concepts to existing and potentially new accounts
* Ability to act and solve routine or standard problems
* Ability to identify and define problems and possible solutions independently; chooses among existing solutions
* Ability to work independently with supervision
* Ability to travel up to 25%
* Business level proficiency with Mandarin is required.
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