Purpose of the Role
The Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of the Queensgate Shopping Centre, Peterborough. This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall requirements. All staff are expected to be upstanding brand ambassadors.
Key Responsibilities
To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:
* Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log and anything found which presents a hazard is dealt with immediately.
* Instructions issued by the Security Manager and/or Facilities Manager are carried out in a timely manner ensuring the safety of the public is always prioritised.
* Support and assist the Mall Supervisor and senior Management and by extension the Operations Team
* Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
* The daily occurrence book is completed accurately, all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.
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