An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function.
This post requires a high level of discretion, the ability to work unsupervised and a proactive approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service.
The post holder will work The post holder's responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service Desk staff and first level contact to users of the Trust.
The post holder will lead in the provision of customer support, interfacing and maintaining business and supplier relationships.
The post holder will need to ensure that there is up-to-date record keeping, ensuring all data recorded is accurate and creates an audit trail. Any information recorded on the IT Service Desk / Estates & Facilities systems is complete, accurate, valid and timely.
The post holder will need to be able to provide weekly reporting into the IT Operational Meeting as well as provide updates to the Digital Services Workspace Manager when required.
Flexible Working
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 08:00 to 18:00 – you may also be required to work on the out of hours rota, giving you the very best of good work life balance.
About Us
We are a small dynamic, hardworking team based in the Bromley and Beckenham area.
Our locations:
St Paul's House, Bromley
A small office located in Bromley within walking distance from Bromley South railway station (Zone 5). Close to the high street and green spaces of Churchill Gardens and Martins Hill Open Space
For further details / informal visits contact: Name: Chris Kessie Job title: Workspace Manager Email address:
Please note that this vacancy will close once the first 50 applications are received.