Base pay range
£13.50 an hour
Location
Stoke-on-Trent
Hours per week
0
Contract type
Relief
Job description
We’re looking for someone to work on our Hospital Discharge team. You’ll be working closely with integrated discharge hub staff to support customers to be discharged from hospital and those who need support to stay safe and well in their own homes in the community.
We will reimburse mileage and parking expenses for any travel undertaken as part of your role.
Responsibilities
* Complete tasks to help customers get home safely from hospital such as doing property inspections, collecting belonging, dropping off food parcels, or arranging quotes for deep cleans so discharge can go ahead.
* Carry out a holistic assessment with customers and use an outcome star to complete an action plan to ensure you support the customer to help them stay happy, safe and well in their home.
* Do ad‑hoc or regular visits to people identified in the community as needing further support and complete tasks as requested. Examples of tasks might be checking homes are warm and safe, checking medication, food and other essentials are available.
* Establish links within the voluntary and community sector to support a holistic approach tailored to the customer needs.
* This is a physically active role, where you can expect to walk approximately 5‑6 miles per day while delivering small food parcels.
What we’re looking for
* Excellent communication skills.
* An aptitude for working with vulnerable and/or older people.
* Understanding of what great customer service is.
* Ability to work under pressure and manage your daily tasks.
* Excellent ICT skills.
* Excellent administrative skills.
* Managing high case loads.
* Identifying issues to help prevent delays in discharge.
* Hold a full UK driving licence with use of your own vehicle including business insurance.
* DBS required.
Benefits
Help us deliver expert support services to bring life back into people’s homes.
Apply now! We’ll be interviewing as we go so we might close the application process early if we find the right person.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Public Safety
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