About the opportunity:
We are working as the internal recruitment partner for our client, a well-established UK manufacturer with a strong industry reputation. They are looking to appoint a Customer Service Advisor to join their supportive team.
This is an excellent opportunity for someone with a customer service or sales background who enjoys speaking with people, building relationships, and keeping operations running smoothly. Longer term, there is clear progression into a field sales role, making this an ideal step for someone who is ambitious and looking to grow their career.
Responsibilities:
* Handle all incoming calls and emails, answering queries and resolving customer concerns.
* Provide accurate quotations and process customer orders.
* Liaise with sales, production, and transport teams to ensure smooth order management and timely deliveries.
* Reactivate warm leads (no cold calling or new business development).
* Manage administration associated with orders and customer accounts.
* Maintain a high level of accuracy and customer focus at all times.
Requirements
The successful candidate will have:
* Previous experience in customer service or sales.
* Confidence in handling phone-based enquiries (email experience also valuable).
* Strong organisational and multitasking skills with excellent attention to detail.
* The ability to work both independently and as part of a small team.
* Excellent verbal and written communication skills.
* Sage system knowledge (preferred, but training can be provided).
* GCSE English & Maths (minimum C) – A Levels or degree preferred.
* Punctual and reliable – ready to answer the phones at 8am
Benefits
In return we are offering:
* A competitive salary of up to £26,000 depending on experience.
* Monday to Friday working hours, 8:00am – 4:30pm (40 hours per week)
* 25 days of annual leave plus bank holidays.
* Ongoing support and training with real career progression into field sales.
* Free onsite parking.
* A collaborative and friendly working environment.
If you're ready to take on this exciting challenge and make a real difference, APPLY NOW for immediate consideration!