Account Manager
Location - Stevenage, Hertfordshire, fully office based
Salary - £25,000 to £30,000pa (depending on experience)
Hours - Full time, Monday to Friday, 08:30 to 17:30
Contract - Permanent
Benefits
Salary between £25,000 and £30,000 pa. (depending on experience)
Discounted gym membership after qualifying period
Private healthcare after qualifying period
Full-time, office-based role within a growing business - offering payroll client services to individuals and businesses
Structured training and progression opportunities
Supportive team environment with long-term career development
The Role
Our client is looking for a confident and driven Account Manager to join their growing payroll operations team at their Stevenage head office.
This role will see you taking ownership of a portfolio of clients while supporting their workers through the full onboarding and payroll processes. You will act as a key contact for both clients and candidates, ensuring a smooth, compliant and highly professional service at all times.
This is a hands-on, fast-paced position suited to someone who enjoys building relationships, problem solving and working as part of a busy, collaborative office.
Key Responsibilities
Manage a dedicated portfolio of client accounts across multiple sectors
Oversee the full onboarding process for new workers, ensuring all details are correct for payroll deadlines
Carry out right to work checks, as well as compliance checks, in line with current UK legislation
Explain payroll structures clearly to workers so they fully understand their pay & the payroll processes
Handle inbound calls and emails, resolving queries related to pay and onboarding, offering a service of excellence to all those you support
Liaise closely with the payroll team to ensure accurate weekly payments are processed in a timely and efficient manner
Develop strong, long-term relationships with clients through excellent service delivery
About You
Confident, professional, and comfortable speaking with a wide range of people
Be highly organised with strong attention to detail
You will be able to explain information clearly and simply to everyone you support
Have a customer-focused attitude with a calm, solutions-driven approach
Previous experience in payroll would be beneficial, or recruitment or compliance is an advantage, but not essential
You will enjoy working in a fast-paced, office-based environment
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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