Main area Administrative and Clerical Grade Band 2 Contract Permanent Hours
* Full time
* Part time
Monday-Friday, hours agreed at interview Job ref 110-AC247-0925
Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Royal Glamorgan Hospital Town Pontyclun Salary £24,833 per annum, pro rata if part time Salary period Yearly Closing 21/09/2025 23:59
Outpatients Receptionist
Band 2
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
We are looking for a friendly, organised and reliable Outpatients Receptionist to join our busy team. You will be the first point of contact for patients, families and visitors, providing a warm welcome and ensuring a smooth patient journey through our Outpatient department. To provide a comprehensive clerical, reception service to the Outpatients Departments in the Royal Glamorgan Hospital, Snowdrop Breast Unit and Ysbyty Cwm Rhondda.
The post holder will work as part of the team to ensure that a high quality service is delivered efficiently and effectively.
At all times the post holder will be expected to use discretion, sensitivity and deal with information in a confidential and professional manner.
Main duties of the job
To provide professional, efficient, and accurate administrative support to the Outpatients Department. The primary function of this role will involve reception support.
The role also includes general administrative tasks including booking hospital appointments, using electronic patient systems, and dealing with patient notes.
You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the Outpatients Department in the provision of an efficient and effective service.
The post holder will work independently and part of a team, within standard operating practices to deliver a comprehensive administrative/support function.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
* Knowledge of administrative systems
* Evidence of continuous ongoing learning
* Previous experience of working within the hospitality sector
Experience
* Experience of working with members of the public.
* Previous experience in a clerical, administration, reception role
* Previous experience of working within the NHS.
* Knowledge of the Patient Administration System used in the Health Board.
Aptitude and Abilities
* Good organisational computer and keyboard skills.
* Welsh Language Speaking/Listening Skills (Level 3 and above/B2)
* Work independently without need for supervision.
* Ability to prioritise and use own initiative.
Values
* Confident, conscientious, and enthusiastic.
* Flexible approach to work.
Other
* Ability to exert moderate physical activity when moving and handling equipment e.g. case note trolleys or patients wheelchairs.
* If required, travel to other UHB sites in a timely manner to undertake duties of the role.
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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