Role
Are you looking to join a supportive company that cares about your upskilling and personal development?
This Award-Winning ISP, which has doubled in size over the past 2 years, is looking for a 2nd Line Network and Systems Engineer to support its network.
Although they have rapidly grown, gained large funding, and won multiple awards, they still aim to keep a family-oriented feel by providing exceptional benefits and incentives for employees.
This is a great opportunity for someone eager to gain more experience and understanding of an ISP's systems.
They are open to applications from fully-trained engineers or more junior candidates looking to upskill. If you think you're a good fit, apply now, and we can discuss your experience in more detail!
* Work on both network and systems
* Be the point of contact for 2nd Line issues, assisting first-line technical support analysts
* Analyze and resolve problems to ensure customer satisfaction
* Support and maintain infrastructure systems – VOIP and Linux Operating Systems
* Coordinate with Field Engineers
* Participate in various projects, assisting the Team Leader
* Take ownership of customer problems and proactively manage tickets until resolution
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