Job Title: Operations Assistant (Online)
Location: Longbridge
Hours: Full time, Monday–Friday (Hybrid on completion of training)
Salary: Up to £24,000
An established and growing global business is looking to appoint an Operations Assistant to join their small, dynamic Online team based in Longbridge. This role is ideal for an entry-level candidate, graduate, or someone with experience in a similar administrative, operations, or customer-focused role who is keen to learn, develop, and progress.
The Role:
The Operations Assistant (Online) will support the day-to-day activities of the online operations function, playing a key role in ensuring smooth processes, strong collaboration across teams, and an excellent customer experience.
Key Responsibilities:
Supporting day-to-day online operations and order processing
Checking stock availability and providing updates on product availability
Assisting with online inventory administration and system updates
Working with our sales team to discuss price lists and closing orders accurately
Processing customer refunds, returns, credits, and reconciliations
Liaising with internal teams including Accounts and Operations
Responding to customer queries and complaints, resolving issues efficiently and professionally
Ensuring invoicing is accurate and completed within deadlines
Producing regular reports to support operational performance
Identifying opportunities to improve processes and enhance the customer experienceAbout the Candidate:
Personable, confident, and comfortable communicating with customers and colleagues
Highly organised, self-sufficient, and proactive
Strong attention to detail and ability to manage multiple tasks
A collaborative team player focused on achieving shared objectives
Customer-focused with a passion for delivering excellent service
Confident using systems and Microsoft Office; Excel knowledge advantageous
Previous office-based administration, operations, or customer service experience beneficial but not essential
Willingness to learn with genuine opportunities for development and progressionWhat’s on Offer:
Hybrid working following initial training
Full-time role, Monday to Friday
Supportive and collaborative team environment
Clear opportunities for learning, development, and career progression
This is a fantastic opportunity for someone looking to start or develop a career within online operations and customer experience in a growing and ambitious business. To apply, click ‘APPLY’ with your up-to-date CV, or send your CV directly to (url removed)