Overview
Motorpoint is the UK’s leading omnichannel car retailer of nearly new cars. We are on a mission to deliver unrivalled choice, value and quality, and to create a fantastic place to work so we can provide the best possible experience for our customers. Our values are PROUD, HAPPY, HONEST, SUPPORTIVE and TOGETHER.
The Role: Customer Service Supervisor
Salary: £14.80 per hour + monthly bonus
Location: Edinburgh
Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
Due to the nature of the role we require you to have a full UK driving licence.
Our Customer Service Supervisor plays a key role in maintaining our strong reputation with customers. We pride ourselves on being different from other car dealerships by ensuring customers leave our showrooms feeling satisfied they have had a great experience throughout their journey.
Responsibilities
* Overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
* Delivering fantastic customer service to ensure customers’ needs are met and exceeded
* Ensure customer issues are resolved positively on a same-day basis
* Work as part of a team to ensure customer service (NPS) targets are met monthly
* Work closely with the Sales Manager to streamline and improve the customer journey at every opportunity
* Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is a short delay
* Live the Motorpoint values of Proud, Honest, Supportive, Happy and Together
Qualifications
* A proven track record of strong customer service in a face-to-face environment
* Strong verbal and written communication skills
* Commitment to providing great customer service with strong organisational skills
* Ability to identify training needs and mentor and coach others to be the best they can be
* Full UK driving licence
What is in it for you?
* Paid time off every month
* 31 days holiday plus days off for your birthday, getting married or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts & cash back at retailers and restaurants through the My M.O.T platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team meals
* Scratch card rewards
* SAYE sharesave
* Plus much more
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you may face in your application process so we can help remove them.
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