Field Operations Performance Manager
Leeds | £80,000 + Car Allowance + Bonus
Robert Half are recruiting a Field Operations Performance Manager for a nationwide infrastructure installation business who are adding to their team in Leeds off the back of a year of strong growth and high demand. The business employs over 2,000 field engineers across the country providing support to one of the UK's largest infrastructure businesses.
This is a newly created role, reporting directly to the Operations Director, and offers a rare opportunity to shape performance reporting, data analysis, and capacity planning at scale.
The Role
You'll lead a team of 2 Analysts and take ownership of three core areas:
* PMO Reporting
Produce detailed operational reports using Excel, QLIK, and in-house workforce management tools. Their client is highly data-driven, and there is strong scrutiny around KPIs and service delivery metrics.
* Performance Analysis
Analyse field data to manage crew performance, identify trends, and support continuous improvement. Your insights will be used at board level to drive operational decisions.
* Capacity Planning
Work with the back office to plan daily engineer routes and resource allocation, ensuring full visibility of field activity and alignment with client expectations.
About the Field Operations Performance Manager:
We're looking for someone with:
* Previous experience within a Field Service Organisation
* A background in data analysis, programme management, or performance reporting.
* Strong stakeholder skills, able to present data and insights to senior leadership.
* Experience with tools like Excel, IFS, or similar workforce management platforms.
* Telecoms experience is highly desirable but not essential
Package & Benefits
* £80,000 base salary
* Car or car allowance
* Annual bonus scheme
* Longer term career progression opportunities
Interested?
This is a high-impact role with national visibility, ideal for someone who thrives in a data-led, operationally complex environment. Apply now or contact me directly for a confidential discussion.
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