Network Engineer – Level 1
We are seeking a motivated and detail-oriented Level 1 Network Engineer to provide first-line support for network infrastructure. The role involves monitoring, troubleshooting, and resolving basic network issues, as well as escalating complex incidents to higher levels of support.
Key Responsibilities
* Monitor network performance, availability, and alerts through NMS tools.
* Provide first-level troubleshooting for LAN, WAN, WLAN, VPN, and firewall issues.
* Respond to incidents, service requests, and user-reported problems in a timely manner.
* Perform basic configuration and support of switches, routers, access points, and firewalls under supervision.
* Support in patching, cabling, and racking network devices (rack and stack).
* Document incidents, resolutions, and maintain accurate logs.
* Escalate unresolved or complex issues to L2/L3 teams while providing detailed diagnostics.
* Assist in scheduled maintenance, backups, and network health checks.
* Follow standard operating procedures (SOPs) for incident handling and change management.
Required Skills & Knowledge
* Basic understanding of TCP/IP, LAN, WAN, DHCP, DNS, and VPN concepts.
* Familiarity with networking hardware (switches, routers, firewalls, wireless APs).
* Knowledge of network monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix).
* Ability to use CLI for basic troubleshooting (Cisco, Juniper, etc.).
* Hands‑on knowledge of cabling standards and patching.
* Good problem‑solving and communication skills.
Qualifications
* Bachelor’s degree or diploma in Computer Science, IT, Telecommunications, or related field.
* Relevant certifications preferred (CCNA, CompTIA Network+, or equivalent).
* 0–2 years of experience in network operations or IT support.
Shift & Availability
* Willingness to work in shifts (24/7 NOC environment, if applicable).
* On‑call support for critical incidents when required.
Seniority level
Associate
Employment type
Part‑time
Job function
Information Technology
Industries
Technology, Information and Media
Location
Birmingham, England, United Kingdom
Salary
£50,000.00-£60,000.00
#J-18808-Ljbffr