Description
Our local government clients in Islington, Greater London, are seeking a Project Liaison Officer to deliver professional, high-quality communications with both internal and external stakeholders. The post holder will be required to take ownership of all non-technical communications related to the section's work. This will include preparation of newsletters, resident communications, resident updates on major works, assisting with legal processes to obtain access, and responding to complaints raised by service users. will also be required to review communications undertaken by internal and external providers before issue.
Responsibilities
To take ownership of all non-technical communication requirements associated with projects undertaken by the M&E team. To coordinate and provide detailed responses to formal complaints concerning projects or works undertaken by the team. To coordinate and respond to communications received from elected members, Directors and Senior Managers. To undertake the content, printing and issue of all newsletters and communications, required to ensure an excellent communications strategy for projects undertaken by the section.
Qualifications – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
Educated to degree level or equivalent, or A minimum of 3 years working in a similar role.
Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.
Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate:
Ability to prepare high-quality documents using Microsoft software products such as Word, Excel, and PowerPoint and an ability to use Power BI.
Excellent communication skills, both oral and written, with an ability to clearly articulate detailed information to project stakeholders.
Excellent writing skills with a personable nature to encourage meaningful oral communications with residents and colleagues alike.
Experience of working ideally within the housing sector, ideally with experience in social housing.
Experience of working at pace with a diverse range of stakeholders.
Ability to share information clearly, concisely and accurately in ways that ensure a common Understanding and encourage engagement with stakeholders and residents.
Able to work with minimal supervision and maintain excellent time management. Ideally self-motivated, enthusiastic, creative and energetic in approach to work. Self-aware with a high degree of emotional intelligence and an appreciation of local political issues.
Ability to attend and chair/minute evening (out of hours) residents' meetings.
Ability to work with other departments within the council to achieve a shared objective.
Ability to attend evening meetings.
Compliance Requirements
5 Years References
Enhanced DBS & barred list check (Child)
Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace