2nd Line Support Engineer * Plymouth, Devon * c£32,500 per year * Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities) Skills and Experience: * Ability to work under pressure and manage multiple projects * 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential * Full driving licence is essential * Experience working for an MSP is essential * Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) * Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) * Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) * Experience with onsite/offsite backup products and storage (including cloud storage) * Excellent customer service skills * A full driving licence (access to a vehicle is not required, but beneficial) * VMWare/Hyper-V knowledge * Working within an ITIL environment. Preferably holding a current qualification * Technical qualifications such as CompTIA+, Network + would be advantageous * Experience of Agile methodologies would an advantage The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role &ndash...