6 Months Fixed Term - 36.25 Hours
Are you passionate about excellent customer service and want to make a difference in the communities of Rochdale Borough?
RBH has a fantastic opportunity for a well-organised individual who has the ability to provide a high quality administrative service within the Independence and Wellbeing business area to join our team.
Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you'll need to be passionate, aiming to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build and maintain strong and effective partnerships with customers, colleagues and partner agencies.
Who are we looking for?
We are looking for someone who has:
* Strong communication skills with the ability to deal with customers who may be vulnerable, have different needs or who are experiencing difficult situations
* Ability to build and maintain effective relationships with colleagues, customers and partners
* Strong organisational skills and the ability to effectively and efficiently manage workloads and meet deadlines through teamwork and time management
* Positively embraces change and is adaptable to the ever-changing social housing sector
* Good Microsoft Office and database management skills with the ability to maintain records and produce documents to a professional and accurate standard
* Effective mediation and negotiation skills to deliver positive outcomes
What's in it for you?
As an RBH employee, you will receive a range of fantastic benefits, including: -
* SMART working arrangements
* Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement
* Ability to purchase up to an additional 5 days leave per year
* A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
* Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few
* You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues
* Plus, many more
Please refer to the attached Job Description upon completing your application
Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.
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