* 💰 Salary: £55,000 - £70,000 DOE
* 🏡 Location: Hybrid - 2+ days a week in our Chester HQ
* 📍 Team: Product | Reports to: Head of Product, Guest Experience
About Forge Holiday Group
At Forge Holiday Group, we don’t just do holidays, we create memories. With market-leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
About the Role
We’re on a mission to transform how people book and enjoy UK holidays. As Product Manager - Account, Loyalty & Booking, you’ll shape the seamless, personalised, and rewarding digital experiences that bring guests back time and again.
This is a high-impact, guest-facing role focused on conversion, engagement, and loyalty. You’ll own the full booking funnel - from sign-up to checkout and beyond, leading the evolution of our loyalty and membership proposition while ensuring every guest interaction feels effortless, trusted, and rewarding.
What You’ll Do
* ➡️ Own the product vision and roadmap for guest accounts, loyalty, and booking journeys.
* ➡️ Define and prioritise problems across login, sign-up, checkout, and repeat bookings.
* ➡️ Partner with UX and engineering to deliver intuitive, high-performing experiences.
* ➡️ Champion experimentation through A/B testing and data-driven optimisation.
* ➡️ Collaborate with CRM and marketing to enhance loyalty, referral, and reactivation features.
* ➡️ Use analytics to understand guest behaviour and turn insight into measurable impact.
* ➡️ Ensure brand consistency, trust, and accessibility across all touchpoints.
What We’re Looking For
Essential:
* ✅ Proven product management experience - discovery, prioritisation, delivery, and stakeholder alignment.
* ✅ Strong ownership of complex, multi-touchpoint user journeys.
* ✅ Experience in conversion optimisation, checkout UX, or loyalty programmes.
* ✅ Customer-obsessed with the ability to balance guest needs and commercial goals.
* ✅ Data-driven and comfortable defining metrics, running experiments, and iterating quickly.
* ✅ Clear communicator and natural collaborator who unites teams behind a shared vision.
* ✅ Curious, energetic, and results-driven - you bring momentum wherever you go.
🌟 Bonus points for: Experience in ecommerce, travel, hospitality, or marketplaces, or familiarity with personalisation, CRM, or cross-device journeys.
Forge Holiday Group Benefits
* 💸 Annual bonus scheme
* 🏖️ 33 days holiday (+ up to 5 extra with long service)
* 🎂 Birthday day off
* 🌱 Two paid volunteering days per year
* 👶 Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay)
* 🏋️ On-site gym & Chester HQ parking
* 💻 Hybrid & flexible working
* 🧠 Health cash plan, wellbeing discounts, and 24/7 mental health support
* 🎓 Training & development pathways
* 🏡 Exclusive discounts on holiday stays for you, family, and friends
* 🌟 And more…
We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know.
👉 Apply today to help us create effortless, personalised, and rewarding booking experiences that keep guests coming back for more.