Description The role of a commercial assistant manager is to support the overall delivery of highquality, safe, and wellmaintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate.
This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens.
Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.
The postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards.
They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies.
This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike.
This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort.
General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams.
Confident in providing feedback, coaching, and supporting development.
Takes responsibility for standards across all commercial and external estate areas.
ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges.
Strong sense of structure and planning.
Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
Identifies early signs of wear, risk, or service failure.
Team Collaboration Works closely with retailers, operators, entertainers, security, and facilities contractors.
Empathy & Emotional Intelligence Understands team workloads and personal dynamics.
Operational Support Ensure tools, materials and parts are available and stock levels maintained for department.
Work collaboratively with the wider facilities and projects team.
Anticipates needs, solves issues proactively, and supports brand standards.
Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment.
Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness EHO audit awareness Planned preventative maintenance schedules Strong fault-finding and problem-solving skills.
Flexible approach to working hours and operational demands.
Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.