Customer Service Administrator (Remote | Part-Time)
Sector: Accountancy
Interviews Held In: Shared Office Space – Paddington, London
Hours: Part-Time (Approximately 20 hours/week)
Salary: £15,000 per year
Approx. £1,250/month | £288/week | £57.50/day (based on 5 days/week)
About Us
We are a growing, client-focused accountancy firm providing expert financial support to individuals, startups, and small businesses. We're committed to professionalism, clarity, and excellent service — and we're looking for someone who shares that ethos.
The Role
We’re looking for a proactive, organised, and friendly Customer Service Administrator to join our remote team. You’ll be the first point of contact for our clients, ensuring smooth communication, prompt responses, and efficient handling of day-to-day admin tasks.
Responsibilities
* Respond to customer queries via phone and email in a timely, professional manner.
* Schedule client appointments and follow up on outstanding documents.
* Maintain and update internal databases and client files.
* Support accountants and team members with administrative duties.
* Flag client issues or complaints to relevant team members.
* Ensure all communications reflect our tone: professional, helpful, and clear.
You Should Have
* Previous experience in customer service or administrative support.
* Strong written and verbal communication skills.
* Excellent organisational abilities and attention to detail.
* A self-motivated attitude and ability to manage tasks independently.
* Familiarity with tools like Google Workspace, Microsoft Office, and CRM software is a plus.
What We Offer
* Fully remote role – work from anywhere in the UK.
* Supportive and friendly team.
* Opportunity to grow within the company.
* Flexibility around working hours (within agreed time frames).
* Regular virtual check-ins and optional in-person team days.
Interview Process
Initial interviews will be held in person at our shared office space in Paddington, London. You’ll meet members of our team and get a better feel for how we work.
Start Date
ASAP – we're looking to fill this role quickly, so early applicants are encouraged.
To Apply
Send your CV and a short cover letter explaining why you’re a great fit for the role. We look forward to hearing from you!
Experience: Required
Languages: English – Advanced
Employment: Part-time
Schedule: Monday - Friday 9AM - 1PM
Starting time: Immediate start!
About Telford & Co
At Telford & Co, we are a modern accountancy firm specialising in tailored financial services for freelancers, small businesses, and limited companies across the UK. With a client-first approach, we offer a full suite of services including
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