Who we are
Jeff Way Electrical have been established since 1989 specialising in planned works, external works, improvements and renovations for local authorities, housing associations and commercial properties.
We are delivering a busy social housing refurbishment and rewires programme for Bristol City Council (BCC) and are looking for an Administrator / Resident Liaison Officer to join our team.
About the role
This is an exciting opportunity to work on meaningful projects that improve the quality of life for tenants while ensuring they are supported every step of the way.
You will be the main point of contact for both BCC and residents on the Rewires programme, ensuring works are well coordinated, records are accurately maintained and tenants are fully informed before, during and after the works. You will also provide contract administration support to the Contract Manager and site team.
Key responsibilities
Main point of contact – BCC Rewires Team
* Act as the main day-to-day contact for the BCC Rewires Team.
* Add new work instructions to Job Management Software
* Collate all paperwork and electronic information – works orders, asbestos reports, surveys etc.
* Send asbestos reports to the H&S Team for review and recording.
* Respond to telephone queries and emails from BCC in a timely and professional manner.
Supporting the Contract Manager
* Keep the Rewires weekly tracker updated with latest status.
* File all surveys and kit lists
* Request isolation switches and asbestos removal for all rewires, liaising with relevant teams to arrange access.
* File all electrical certificates and ensure documentation is complete and accurate.
Resident Liaison Officer duties
* Act as the main point of contact for residents in occupied homes.
* Build strong relationships with tenants, explaining the scope of works and minimising disruption.
* Book pre-start appointments for the Supervisor.
* Send confirmation letters, emails and text messages to keep residents fully informed.
* Record all communications with residents, maintaining accurate and up-to-date records.
* Book and arrange item and furniture removals for rewires where required.
* Update and liaise with BCC on start dates, work in progress and completion dates.
* Keep Job Management Software updated for process monitoring and reporting purposes.
* Collect and collate satisfaction survey information and support continuous improvement.
* Manage and resolve complaints or concerns quickly and professionally, escalating where necessary.
Additional and occasional tasks
* Update the Voids team on the main tracker with completion dates.
* Arrange parking permits and keys for the rewires team.
* Order additional items where required (for example, electrical box covers).
* Provide general administrative support to the planned works and rewires teams as needed.
What we're looking for
* Previous experience in a Resident Liaison Officer, administrator or tenant-facing role (ideally in construction, housing, or regeneration).
* Strong interpersonal and communication skills, with an empathetic, patient and professional approach.
* Ability to manage and resolve conflicts effectively and remain calm under pressure.
* Good IT and administrative skills, including experience using databases or job management systems (experience with EasyBOP is an advantage but not essential).
* Excellent organisational skills, with strong attention to detail in record-keeping and documentation.
* DBS check will be required due to working in occupied homes.
* Full UK driving licence and access to a vehicle (travel between properties may be required).
If you are organised, people-focused and want to play a key role in improving homes for social housing residents, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: £27,000.00 per year
Work Location: In person