Job Description
Job Title: Senior Customer Support Management Professional
Location: Yeovil, UK (Hybrid) 3 onsite 2 at home
Pay Rate: £24-£30 per hour
Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs.
About the Role:
Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders.
You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement.
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Key Responsibilities
Customer Engagement & Programme Delivery
* Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
* Act as primary point of c...