SEND Customer Services & Complaints Officer Cheshire East Council – Macclesfield £25.18 per hour (Umbrella) (£19.66 PAYE an hour)| 37 hours per week | Initial 3-month contract Cheshire East Council is seeking an experienced SEND Customer Services & Complaints Officer to join their SEND service on an interim basis. This role will play a key part in ensuring complaints, compliments and enquiries relating to SEND services are managed effectively and in line with statutory requirements. This is an excellent opportunity for someone with local authority SEND experience who is confident managing complex complaints, working with families and professionals, and ensuring the service meets statutory duties. Key Responsibilities Investigate, coordinate and manage complaints, compliments and enquiries relating to SEND services. Lead on responses to complaints escalated to the Local Government and Social Care Ombudsman, ensuring responses are accurate and submitted within required timescales. Produce quarterly and annual performance reports for senior leaders, identifying trends, risks and service improvement opportunities. Coordinate Freedom of Information (FOI) and data access requests relating to SEND services. Support managers with advice on complaint handling and statutory processes. Deliver guidance and training to staff to ensure complaints investigations are carried out to a high standard. Work collaboratively ac...