Team - Direct Sales Analytics
Working Pattern - Hybrid 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
* Strong analytical toolkit
* Operational & stakeholder influence
* Real‑time performance optimisation
What this role is all about:
In this role, you’ll be the dedicated analytical partner for our D2C teams, working with leaders across Digital, Lead Generation and Telesales to enhance our operational reporting and deliver proactive deep‑dive analysis. Using rich data sets spanning resource planning, productivity, real‑time adherence, campaign performance and commercial metrics, you’ll help unlock opportunities to drive efficiency and elevate results across the contact centre.
Key Actions
* Accountable for driving day‑to‑day performance analytics across all campaigns, ensuring our insights truly influence outcomes
* Boosting real‑time Contact Centre performance through meaningful insight, opportunity spotting and clear, actionable commentary
* Playing a committed role in our cross‑functional management team, enabling stakeholders to make smart, high‑impact choices
* Quickly identifying early signs of underperformance and taking definite, real‑time action to minimise impact
* Owning and developing operational reporting dashboards for senior stakeholders, supported by our analysts
* Providing the insight needed to manage resource effectively, ensuring all FTE are operating at their most productive
* Acting as a key voice in shaping and managing contact strategies that maximise conversion
* Staying close to the operation to bridge the gap between operational teams and the wider BI/MI community
* Responding rapidly to performance issues or improvement opportunities, working with urgency and precision to deliver robust solutions
What do you need to thrive?
* Intermediate SQL and Advanced Excel and Power BI
* Interest of knowledge of working with python (ideally but not essential)
* 3+ years’ experience working in an analytics role, have experience in insight production
* Experience of using large and varied data sets to yield credible, effective insights
* A good understanding and knowledge on contact centres.
* Professional maturity, able to operate effectively with senior stakeholders
* High attention to detail with strong written and verbal communication skills, effective at communication of complex analytical concepts and results
* Enjoys coaching and teaching others, sharing knowledge and skills
* Ability to question and debate issues and dispute assumptions positively
So, what’s in it for you?
* Bonus Schemes - A bonus that regularly rewards you for your performance
* A pension of up to 12%- We will match your contributions up to 6% of your salary
* Our award-winning Vitality health insurance - With its own set of rewards and benefits
* Life Assurance - Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
* Help you to be the healthiest you’ve ever been.
* Create an environment that embraces you as you are and enables you to be your best self.
* Give you flexibility on how, where and when you work.
* Help you advance your career by playing you to your strengths.
* Give you a voice to help our business grow and make Vitality a great place to be.
* Give you the space to try, fail and learn.
* Provide a healthy balance of challenge and support.
* Recognise and reward you with a competitive salary and amazing benefits.
* Be there for you when you need us.
* Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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