Salary: £70,000 - 70,000 per year Requirements: Degree or equivalent experience in Computer Science or Information Technology. Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner, Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. Experience leading and line managing Service Designers, providing direction, coaching, and professional development. Track record of deputising for senior technology leaders, engaging with senior stakeholders and governance forums. Experience designing secure or air-gapped platforms within the government sector. Knowledge of NCSC, GDS, and UK government security frameworks. Demonstrate in-depth understanding of service design principles and IT service management frameworks. Understand enterprise and technical architecture concepts. Lead co-design workshops and apply human-centred design methods. Awareness of accessibility, inclusion, and usability standards. Proven experience leading service design, delivery, and governance of large-scale IT or digital services. Experience producing and maintaining service blueprints, operating models, SLAs, and OLAs. Demonstrate success in building relationships with senior stakeholders. Work collaboratively with Technical Architects, Service Owners, Product Owners, and delivery teams. Developed service design options and advised on time, cost, quality, and trade-offs. Experience designing business continuity, disaster recovery, and resilience solutions. Used operational data and metrics to deliver optimisation opportunities. Maintain continuous professional development and awareness of emerging tools. Responsibilities: Lead the coordination of Service Design activity across the Technology and Operations portfolio. Provide leadership and management of the Service Design function. Guide teams and stakeholders to deliver secure, scalable, and supportable services. Translate business, user, and operational requirements into coherent service designs. Create end-to-end Service Design Packages (SDPs). Understand Agile and user-centred design approaches. Conduct co-design workshops and apply human-centred design methods. Influence senior stakeholders through credible, evidence-based recommendations. Work with delivery teams to translate requirements into practical service models. Maintain service blueprints, operating models, SLAs, and OLAs. Identify and deliver optimisation opportunities using operational data and metrics. Maintain awareness of emerging tools and techniques for continuous professional development. Technologies: ITIL Security TOGAF AI Cloud UX UI Design More: We are a Public Sector organisation located in Milton Keynes, seeking a Lead Service Designer to spearhead our Service Design activities. We offer a contract role with a competitive rate of £580 per day, inside IR35, for a duration of 6 months. This is an exciting opportunity to lead a team towards delivering services that meet both user and business needs, while adhering to high standards of security and operational efficiency. last updated 9 week of 2026