At Nationwide, a Customer Representative role is about having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first‑class service in person, via phone and online – but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
Role Overview
We need a Customer Representative for our branch in St Albans, Hertfordshire.
This is a permanent position working full time, 35 hours per week, Monday to Saturday.
you’ll need to be within a 45 minute commute of the branch you’re applying to work in. If the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. The training pathway is designed to ensure you are successful in your role and the first three weeks are really important to your career journey with us. Within those first few weeks, we ask that no holiday is taken.
From 1 July 2026, the minimum salary for this role will be £26,500.
Key Responsibilities
* Support customers across all channels – in‑person, phone and online.
* Process transactions on the till and handle inbound customer calls.
* Assist with product applications through digital sales.
* Answer and resolve customer queries using digital tools and applications.
* Build and maintain knowledge to answer all customer queries day‑in‑day‑out.
Customer First Behaviours
* Feel what customers feel – step into our customers’ shoes and use their feedback to empathise with them.
* Say it straight – speak out honestly and directly, sharing diverse perspectives.
* Push for better – challenge the status quo and take responsibility for continuous improvement.
* Get it done – prioritise impactful actions, be decisive and accountable for delivering brilliant customer outcomes.
Qualifications & Personal Attributes
* Experience or skills relevant to a customer‑facing role.
* Ability to adapt communication style to diverse customers.
* Comfortable using digital tools and applications.
* Passion for making a difference for customers and a desire to learn and grow within a team.
Benefits
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance‑related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Job Information
* Job Identification 3278
* Apply Before 05/18/2026, 10:55 PM
* Location Lockey House, St. Albans, Hertfordshire, AL1 3NA, GB
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