Customer Service Adviser
Scottish Borders
Competitive salary, depending on experience
Full-time, permanent
35 hours per week
An established and highly respected financial services and insurance business in the Scottish Borders is looking to appoint a Customer Service Adviser to join its growing team.
This is an excellent opportunity for a customer-focused and organised individual to join a professional and friendly office environment, where you will play a key role in delivering outstanding service to clients while supporting day-to-day operations.
The Role
As a Customer Service Adviser, you will be the first point of contact for customers, providing support and advice across a range of insurance and financial service products. You will handle enquiries, process policy changes, assist with renewals, and help identify opportunities to strengthen existing client relationships through excellent service and attention to detail.
You will also support colleagues with administration, policy processing, and managing client records, ensuring all work is carried out accurately and in line with compliance standards.
Key responsibilities include:
1. Han...