The role We are inviting expressions of interest from skilled and experienced Repairs and maintenance Planners for new Full-time roles based in Hitchin, Hertfordshire as we prepare for several upcoming projects. Our Services Fortem Solutions are a successful Nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Planned, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations and are part of the Willmott Dixon Group. For our Repairs Planners who work in a Smart Hub team in our newly refurbished Head office, we are looking for a well organised individual with excellent customer service and scheduling skills as you will be responsible for providing a seamless service to one of our repairs and maintenance contracts across the UK. This will be a full-time office-based role based in Hitchin, Mon- Fri 8.00am-4.30pm Duties and Responsibilities * Providing an effective service and identifying ways of improving service * Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan * Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality * Coordinating the successful completion of daily works orders in conjunction with all direct reports * Ensure trade skill sets and location parameters are working effectively * Tracking and monitoring to completion to ensure a first time fix * Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes. * Check the previous day's diary to ensure all jobs were completed and closed down What you will need Essential: * Planning/Scheduling Administrative experience * Confident using Microsoft Excel, Word and Outlook * Ability to communicate effectively both verbally and in writing * Be able to work as a team and independently Desirable: * Previous experience in social housing repairs and maintenance Benefits * Competitive salary with yearly bonus * 25 days annual leave bank holidays your birthday off (34 days total) * Sick pay * 26 weeks full pay maternity leave * 8 weeks full pay paternity leave * Discounted gym memberships at national and local gyms * Up to £3,000 candidate referral fee * Vast directory of training on bespoke in-house Learning Management System * Life Insurance * Private pension scheme with employer contributions * 24/7 access to GP appointments for yourself and immediate family * Private healthcare and dental care * Cycle to work scheme * Retail and mobile phone provider discounts and various shopping discounts Who we are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Plus Retrofit, Capital Works and Decarbonisation workstreams Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV and contact details to show your future interest in working with us