Salary: £35,000 - 45,000 per year Requirements: Experience in application support, systems analysis, or similar roles Strong analytical and problem-solving skills Experience supporting bespoke or custom-built applications Ability to write clear, structured tickets and specifications Confident communicator with technical and non-technical stakeholders Ability to manage multiple priorities in a live support environment Salesforce experience (support, processes, or integrations) - Desirable Insurance sector experience (underwriting, claims, or policy administration) - Desirable Familiarity with ticketing tools and databases - Desirable Experience with external developers or Agile environments - Desirable Detail-oriented and methodical Curious about end-to-end system functionality Takes ownership of issues from start to finish Calm, professional, and user-focused Responsibilities: Providing first- and second-line support for bespoke applications Logging, triaging, and resolving support tickets Analysing issues across applications, data, and workflows Producing clear, structured development tickets and functional specifications Collaborating with business users, developers, and external partners Supporting UAT testing and post-release validation Contributing to continuous improvement of systems and processes Technologies: Support Salesforce More: We are a niche player in the insurance sector, seeking an Application Support Analyst to join our IT team in Guildford. In this hands-on role, your input will directly influence the evolution of our systems and processes. We offer a competitive salary of £35,000 - £45,000, with hybrid working arrangements after probation. Benefits include private medical insurance, free parking, pension, group life cover, and support for professional qualifications. Join us in a friendly, modern office environment and help us shape system improvements. last updated 5 week of 2026