ECommerce&OperationsManager Location: Hybrid(UK-based) - London - Twice a week Salary: Competitive,basedonexperience JobType: Full-time ShapetheFutureofaFast-GrowingeCommerceBusiness Anexcitingopportunityhasarisenforatalentedandmotivated eCommerce&OperationsManager tojoinadynamicandexpandingconsumergoodscompany.Ifyou'repassionateaboutstreamliningoperations,optimisingdigitalsaleschannels,anddeliveringexceptionalservicethisroleisforyou. TheRole Thisisahands-onandvariedrolesuitedtosomeonewhothrivesinafast-pacedenvironmentandtakesownershipoftheirwork.Youllberesponsibleformanagingtheday-to-dayoperationswhiledrivingperformanceacrossmultipleonlinemarketplacesandlogisticspartners. KeyResponsibilities eCommerce&MarketplaceManagement ManageandoptimiseproductlistingsacrossplatformsincludingAmazonUK/EU,eBay,andabrandedwebsite Monitormarketplaceperformance,customerreviews,andhealthmetrics Identifyandimplementstrategiestoimprovevisibility,sales,andbrandpositioning OperationsOversight Overseethird-partywarehouseoperationstoensuretimelyandaccurateorderfulfilment Monitorlogisticspartnersforefficiencyandservicelevels Maintaininventoryaccuracyacrossallplatformsusinginternalsystems CustomerServiceManagement Leadthecustomersupportfunction,ensuringallqueriesarehandledquicklyandeffectively Monitorfeedbackanddriveinitiativestoenhancethecustomerexperience Marketing&AgencyCoordination Collaboratewithmarketingagenciestodelivercampaignsanddriveonlinegrowth Trackperformanceandensureexternalpartnersarealignedwithbusinessgoals Contributecreativeideasforpromotionalactivity,branding,andcontent Reporting&BusinessSupport Workdirectlywithseniorleadershiponbusinessperformance,operations,andstrategicprojects Provideregularperformanceupdates,insights,andrecommendations WhatWereLookingFor Highlyproactive,organised,andcommerciallyaware Excellentcommunicationandproblem-solvingskills Abletomanagecompetingprioritiesandworkindependently Detail-orientedwithastrongfocusonqualityandresults Experience&Skills ProvenexperienceineCommerceoperationsoronlinemarketplacemanagement FamiliaritywithplatformslikeAmazon,eBay,andShopify Strongorganisationalandprojectmanagementcapabilities Experienceworkingwith3PLprovidersand/ormarketingagenciesisabonus WhatsonOffer Thechancetomakeameaningfulimpactinagrowingcompany Avariedandautonomousrolewithdirectexposuretoseniorleadership Ahybridworkingarrangementandaresults-focusedculture Opportunitiesforprofessionalgrowthasthecompanycontinuestoscale Ifyou'rereadytotaketheleadonoperationsandeCommerceforabrandontheriseapplynowandbepartofthenextphaseofgrowth.