Main duties of the job
Join MSI Reproductive Choices UK as a Clinical Team Manager and play a vital leadership role in ensuring clients receive safe, high quality, and compassionate care every time they access our contact centre services.
What You'll Do
As a Clinical Team Manager, you will lead and support clinical teams working in a fast‑paced, demand‑led environment. You will balance clinical governance, operational effectiveness, and people leadership to deliver consistently excellent outcomes for clients.
Working closely with Clinical Quality Managers and operational colleagues, you will contribute to continuous improvement, effective risk management, and the consistent application of clinical and organisational standards across our contact centre operations.
Key Responsibilities
* People Leadership & Performance
* Operational Delivery
* Clinical Quality & Governance
* Capability & Development
* Stakeholder Collaboration
About us
At MSI UK, our success rests on our dedicated team and client‑focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Person Specification
* NMC pin
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr