Overview
Security Officer – ABM UK, Tewkesbury, England, United Kingdom
Location: Cotswold Designer Outlet - Tewkesbury
Contract: Permanent • Hours: 40 hours per week • Shift pattern: 4 on 4 off • Pay rate: £13.10 per hour
Role Overview And Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of security and customer service are provided to the client and visitors to the site.
Key Responsibilities
* Interact with visitors/tenants within the shopping centre, delivering first-class customer-focused service
* Carry out regular patrols of the shopping centre as detailed in site instructions; be proactive
* Proactively assist visitors wherever opportunities arise
* Safeguard the site to ensure a safe and non-threatening environment for visitors and tenants
* Manage all incidents in accordance with site policies and procedures
* Liaise with the site control room and keep colleagues informed and supported
* Report unsecure areas to Control Room and take action to resolve
* Record and log non-conformances and emergencies with control room operatives
* Respond to emergencies efficiently and keep the Centre team informed
* Monitor and report suspicious behavior; log incidents in line with site/company policies
* Maintain vigilance against unauthorized access by banned individuals
* Adhere to radio procedures
* Record events/incidents in the Security Officer notebook in line with policies
* Undertake other reasonable duties to meet business needs
* Be available to cover at least one additional shift per month if requested
* Collaborate with Environmental Services to deliver integrated service and work as one team
* Any other duties as assigned by the manager
* Ensure timely responses to security issues and complete all training requirements
Required Skills And Experience
* Professional, pleasant, friendly, courteous, and helpful at all times
* One-team approach
* Take ownership and escalate when necessary; stay motivated and focused
* Respect all staff and visitors within the shopping centre
* SIA Door Supervisor and CCTV license essential
* First Aid Training
Benefits
* 24/7 GP provided for you and your immediate family from a UK-based service
* Mental health support and life event counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access Perks at Work with discounts, gifts, cashback, and exclusive offers
* Resources on topics from family and life to health, money and work
* Online chat or telephone support for urgent crises
About ABM
ABM (NYSE: ABM) is a leading provider of integrated facility, engineering, and infrastructure solutions. We employ over 100,000 team members delivering services that make spaces cleaner, safer, and more efficient. ABM serves commercial real estate, aviation, mission critical, manufacturing, and distribution sectors. With over $8 billion in annual revenue, ABM delivers innovative technologies and sustainable solutions to empower clients.
ABM is committed to employment practices that promote diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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