Location: Fareham, Hampshire
Type: Permanent, full time (40 hours per week)
Salary: £27,000 – £32,000 per annum (market-aligned for admin/operations roles supporting service field teams)
Overview
We are recruiting an Administrator to support service delivery and operations within a fast-paced energy solutions business. The role provides operational support to service, installation and customer care teams, ensuring clear communication and efficient job delivery from enquiry through to job completion.
Key Responsibilities
Handle incoming calls and customer correspondence efficiently
Coordinate booking and dispatch of service and installation bookings
Maintain accurate job, customer and compliance records in CRM or internal systems
Liaise between customers, field teams and internal departments to ensure clarity of requirements and status updates
Support quoting and estimation administration where required
Monitor and update customer job status, follow-ups and handovers to engineers
Assist with invoicing, documentation and internal file maintenance
Support general office operations and ad-hoc tasks as needed
The Person
Strong administrative experience, ideally in a service, field-support or operations environment
Excellent communication skills and a professional telephone manner
Organised and process-driven with strong attention to detail
Proficient with Microsoft Office; competent with CRM or job management tools
Able to juggle competing priorities and deadlines
Desirable
Experience within construction, technical services, HVAC or energy services
Familiarity with scheduling, dispatch or field service systems
Customer service experience with an emphasis on responsiveness