An established and fast-growing security systems specialist is seeking an experienced Service Manager to take full ownership of its Service Department. This is a senior leadership position with responsibility for service delivery, compliance, people management and performance across a multi-disciplinary security engineering function.
The role is based within modern offices with excellent staff facilities and offers genuine autonomy and influence at a senior operational level.
The Service Manager Role:
Reporting directly to the Operations Manager, you will be accountable for the overall performance of the service function, ensuring exceptional delivery across CCTV, intruder alarms and access control systems.
Key responsibilities include:
Leading and developing service engineers, helpdesk and service coordination teams
Ensuring SLA, KPI, PMV and productivity targets are consistently achieved
Acting as Nominated Technical Manager within an NSI-regulated environment
Providing senior-level technical escalat...