Job overview
We are looking for an individual who will provide an effective and efficient administrative and secretarial service to the Renal, Transplant and Urology directorate within an environment of continuously developing demands. This will require the use of excellent interpersonal and communication skills in dealing with patients, relatives, senior clinicians, work colleagues and external organisations. The post holder will support the Clinical Director, Directorate Manager and Matrons in making full use of time, hospital systems and of IT. Managing multiple tasks to deadlines is an essential part of the role.
The post holder will be the key point of contact for the Renal, Transplant and Urology Directorate, reporting to the Directorate Manager (DM) and providing support to the DM, Matrons, Clinical Director and Clinical Leadsto ensure the efficient and effective day-to-day running of the Clinical Directorate.
We recommend an informal discussion to gather more information with Bryony Lennon, Directorate Manager
Main duties of the job
Implement and maintain the Trust’s and Directorate’s complaints policy:
1. Ensuring the prompt investigation and resolution of complaints in close liaison with the Matrons, Directorate Manager, Service Managers and other staff involved
2. Monitor planned actions to prevent reoccurrence are implemented at a Unit level, and report back to Directorate Manager
3. Maintain and update the complaints register
Provide PA administrative support to the Clinical Director, Directorate Manager, and Matrons including co-ordinating performance reports, diary management, organising meetings with senior staff members as requested and ensuring relevant papers are available in advance of meetings.
4. Collate and bring together performance reports for the directorate. These include performance against Key Performance Indicators, governance statistics and, theatre efficiency
5. Co-ordinate and attend monthly Directorate meetings in liaison with the relevant meeting Chair: Prepare and distribute agendas and notes of the meeting, minute meetings and proactively administer action logs to track actions and ensure their completion in timely manner.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .
In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.