Job Description: Are you ready to shape the customer experience for some of the world’s most loved brands? We are looking for a visionary Head of Collaboration & Customer Service UK & Ireland (CCS) to lead excellence across the Order-to-Invoice process and Customer Collaboration function. This is a unique opportunity to take on a senior leadership role within Supply Chain, partnering closely with commercial teams to deliver seamless service across Snacking, Food & Nutrition, and Pet Nutrition portfolios. What will be your key responsibilities? As the strategic interface between the business and its customers, you will: Lead Customer Collaboration & Service Excellence Own the end-to-end Order-to-Invoice (O2I) process Ensure flawless order execution and clear, proactive customer communication Act as the escalation point for complex service challenges Drive Transformation & Innovation Champion automation and touchless order processing Identify and implement continuous improvement initiatives Leverage data and insights to enhance service delivery Build Strategic Partnerships Develop collaborative improvement plans with key customers Strengthen relationships across Sales, Logistics, Finance, and external partners Represent Customer Care within the UK, Ireland & Nordics Supply Chain Leadership Team Lead & Develop High-Performing Teams Manage and coach a team of managers and specialists Foster a culture of accountability, growth, and excellence Provide technical and functional guidance across the organization Deliver Performance Results Own and improve key supply chain and customer service KPIs Balance operational priorities with strategic goals Ensure alignment with broader business plans and policies What are we looking for? Proven leadership experience managing managers and cross-functional teams Strong background in Customer Service / Customer Care within Supply Chain Experience with Order-to-Cash / Order-to-Invoice processes Demonstrated success in driving process improvement and automation Excellent stakeholder management and communication skills Strategic thinker with strong operational execution capabilities What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. LI-KG1