Sapiens is seeking a Renewals Manager who will be responsible for executing renewal activities to drive customer retention, maximize renewal rates, and support predictable recurring revenue. This role manages a portfolio of customer renewals, working closely with Customer Success, Sales, and Finance to ensure timely, value-driven renewal outcomes and a smooth customer experience.
The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.
Key Responsibilities
* Renewal Execution & Customer Engagement
* Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
* Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
* Partner with Customer Success to understand customer health, adoption, and renewal risk.
* Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
* Support negotiations for renewals, including commercial terms, in line with company guidelines.
Operational & Commercial Support
* Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
* Follow established renewal playbooks, pricing frameworks, and escalation paths.
* Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
* Partner with Finance on contract terms, pricing approvals, and renewal documentation.
* Identify process gaps or inefficiencies and provide feedback to improve renewal operations.
Performance & Insights
* Track and analyze renewal outcomes, including churn, contraction, and expansion drivers.
* Contribute to reporting on renewal performance, risks, and trends.
* Support initiatives aimed at improving customer retention and long-term value.
Required Qualifications
* 5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
* Strong understanding of SaaS or subscription-based business models.
* Proven experience managing customer renewals and commercial discussions.
* Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
* Strong communication skills and ability to build trust with customers and internal stakeholders.
Preferred Qualifications
* Experience in software, SaaS, or enterprise technology environments.
* Exposure to revenue operations, pricing, or commercial processes.
* Experience working with cross-functional teams in a global or distributed organization.
* Familiarity with customer lifecycle management and adoption metrics.
Lisa.smith@sapiens.com is your contact for this opportunity
#J-18808-Ljbffr